Outage in IT Glue
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
Resolved MajorIncident Report
Summary AI Generated
Datto SaaS Protection partners experienced 500 errors when attempting to access the SaaS Protection Status Page within the Datto Partner Portal, lasting approximately 14.4 hours. The Kaseya Engineering and R&D teams identified the issue and implemented a fix, though some customers continued to experience intermittent access problems during the recovery period. The incident was fully resolved following monitoring of the applied fix.
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/21/2026 08:01PM
This incident has been resolved.
MONITORING
3 days ago - at 09/21/2026 06:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 09/21/2026 09:25AM
The system is recovering after the R&D team took steps to resolve the issue.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
MONITORING
4 days ago - at 09/21/2026 08:55AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 09/21/2026 08:47AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 09/21/2026 05:40AM
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
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