Outage in IT Glue
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
Resolved MinorIncident Report
Summary AI Generated
**Autotask PSA – Latency and Errors in UI (UK/EU/DE Regions)** For approximately 2.2 hours, users across the UK01, UK02, UK03, EU1, and DE1 regions experienced latency and error messages when navigating the Autotask PSA UI. The Kaseya Engineering Team identified the root cause and implemented a fix, which was then monitored before the incident was confirmed resolved.
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.
The Kaseya Engineering Team is aware of this behaviour and is currently investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 09/24/2026 09:34AM
This incident has been resolved.
MONITORING
about 15 hours ago - at 09/24/2026 08:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 16 hours ago - at 09/24/2026 08:11AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 17 hours ago - at 09/24/2026 07:21AM
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.
The Kaseya Engineering Team is aware of this behaviour and is currently investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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