Outage in IT Glue
RocketCyber - Unable to switch Organizations
Resolved MinorIncident Report
Summary AI Generated
RocketCyber users were unable to switch between Organizations due to an "Access Blocked" SSO error tied to KaseyaOne Tenant authentication. Core monitoring capabilities remained fully functional throughout the incident. A fix was implemented after approximately four hours and the incident was fully resolved within 19 hours.
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:
Access Blocked
[Organization name] does not have SSO enabled for this KaseyaOne Tenant
To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)
RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.
The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/23/2026 03:00PM
This incident has been resolved.
MONITORING
2 days ago - at 09/22/2026 11:47PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 09/22/2026 07:51PM
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:
Access Blocked
[Organization name] does not have SSO enabled for this KaseyaOne Tenant
To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)
RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.
The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
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