Outage in IT Services - Northeastern University

Desktop App Unavailable | Claude.ai

Resolved Major

February 03, 2026 - Started 11 days ago - Lasted 1 day
Official incident page

Incident Report

Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible. In the meantime, the Northeastern community can still access Claude through a web browser. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 02/04/2026 10:29PM

This issue has been fully resolved.

MONITORING 10 days ago - at 02/04/2026 01:11PM

Anthropic has resolved this issue. IT Services teams will continue to monitor the Claude desktop app to ensure the log in issue is fully resolved for the Northeastern community.

INVESTIGATING 11 days ago - at 02/03/2026 06:46PM

Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible.

In the meantime, the Northeastern community can still access Claude through a web browser.

For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.

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