Outage in IT Services - Northeastern University

Application Access Issues | Banner Self Service

Resolved Minor

January 22, 2026 - Started 23 days ago - Lasted 1 day
Official incident page

Incident Report

IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 01/23/2026 06:29PM

This issue has been fully resolved.

MONITORING 23 days ago - at 01/22/2026 06:33PM

IT teams have implemented a fix that has resolved the issue. Affected community members should now have full access to Banner Self Service. Note: You may need to clear your browser cache. If you're still experiencing issues, please contact the IT Service Desk.

INVESTIGATING 23 days ago - at 01/22/2026 03:48PM

IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service.

If you experience this issue, please report it to the IT Service Desk for assistance.

Updates will be shared to IT Statuspage as available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

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