Outage in IT Services - Northeastern University
Service Outage l Husky Card Access
Resolved MajorIncident Report
IT teams are investigating reports of Husky Card (CS Gold) access issues impacting multiple campuses, resulting in the Northeastern community being unable to use Husky Card–dependent services, including building access.This issue is affecting the CS Gold/Husky Card service across the global network.
Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University Husky Card (CBORD / Husky Card Activity)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/17/2026 02:56PM
This incident has been resolved.
MONITORING
2 days ago - at 04/17/2026 02:33PM
IT teams are continuing to monitor the results. Local contacts have confirmed that most building access issues in Toronto are resolved, with a small number of buildings still impacted; teams are actively troubleshooting those remaining cases.
All other global campuses now have full building access restored.
Additional updates will be shared as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
ServiceNow
MONITORING
2 days ago - at 04/17/2026 12:43AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 04/16/2026 11:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 04/16/2026 10:53PM
Husky Card service is currently impacting building access. All other services are operating as normal
INVESTIGATING
2 days ago - at 04/16/2026 10:23PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 04/16/2026 08:56PM
IT teams are investigating reports of Husky Card (CS Gold) access issues impacting multiple campuses, resulting in the Northeastern community being unable to use Husky Card–dependent services, including building access.This issue is affecting the CS Gold/Husky Card service across the global network.
Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
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