Service Disruption l Canvas

Northeastern's Canvas instance remains up. Instructure, the vendor, has published a set FAQs about the incident and has continued to update it with new information about the incident, what they know about it, and how they're responding. The university will continue to monitor and will share if any additional updates specific to the Northeastern community arise.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Northeastern’s Canvas instance has now been re‑enabled following both Instructure’s restoration of service and university validation steps. Instructure, the vendor, has published a set of FAQs about the incident and what to expect.

Northeastern IT teams will continue to monitor and engage with the vendor; As the broader platform continues to stabilize, intermittent service disruptions may still occur. Faculty continuity guidance shared previously will remain available should it be needed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Instructure has indicated that Canvas service has been partially restored at the platform level following its response to a cybersecurity incident affecting the education sector.

Northeastern is keeping its Canvas instance offline temporarily while IT teams complete validation steps and review additional information from the vendor. The university has developed continuity guidance for faculty to support teaching and learning during this period. Faculty should continue instruction using alternative tools while this review is completed.

Instructure, the company that provides Canvas, is responding to a major cybersecurity incident affecting its platform across the education sector. As a result, Canvas remains unavailable as the vendor works on its response.

The university has developed continuity guidance for faculty to support teaching and learning if the disruption is prolonged. In the short term, faculty members should continue teaching courses and work to maintain educational continuity without Canvas.

IT teams are investigating an issue impacting Canvas, the learning management system. The vendor, Instructure, is currently experiencing a service disruption affecting access to Canvas.

While work is underway to resolve the issue, community members are advised to avoid using Canvas at this time. Northeastern IT teams are actively monitoring the situation and coordinating with Instructure.

Updates will be shared to the IT Statuspage as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.