Outage in IT Services - Northeastern University
Service Outage | Salesforce Advisor Change form
Minor
May 05, 2026 - Started 4 days ago
Official incident page
Official incident page
Incident Report
IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.
Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 05/07/2026 03:12PM
Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11
If changes need to be submitted prior to May 11, advisors can submit
IDENTIFIED
4 days ago - at 05/05/2026 08:17PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 05/05/2026 06:55PM
Northeastern teams have implemented a temporary process to request advisor changes.
Advisors can submit
INVESTIGATING
4 days ago - at 05/05/2026 02:55PM
IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.
Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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