Outage in IT Services - Northeastern University
Service Outage | Salesforce Advisor Change, Leave of Absence, and Late Course Registration forms
Resolved MinorIncident Report
IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.
Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/26/2026 02:09PM
This issue has been resolved. All forms are now operating normally within Salesforce. Thank you for your patience.
MONITORING
30 days ago - at 05/20/2026 06:17PM
IT teams have implemented a fix for approval workflows affecting the Individual Instruction Registration Form (IIRF) andLate Course Registration form.
IT teams will continue to monitor these services to ensure stability.
IDENTIFIED
30 days ago - at 05/20/2026 05:29PM
The Advisor Change Request and LOA forms are back to operating within Salesforce as of May 18.
IT teams have identified workflow issues affecting the Individual Instruction Registration Form (IIRF) and the Late Course Registration form in Salesforce. A workaround is currently in place, and students can continue submitting both forms as needed.
Work is underway to restore full functionality as quickly as possible.
IDENTIFIED
about 1 month ago - at 05/13/2026 06:32PM
The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution.
In the meantime, advisors can submit
IDENTIFIED
about 1 month ago - at 05/12/2026 06:57PM
IT teams are actively implementing a fix, and work is ongoing to resolve this issue.
In the meantime, advisors can submit
IDENTIFIED
about 1 month ago - at 05/07/2026 03:12PM
Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11
If changes need to be submitted prior to May 11, advisors can submit
IDENTIFIED
about 1 month ago - at 05/05/2026 08:17PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 05/05/2026 06:55PM
Northeastern teams have implemented a temporary process to request advisor changes.
Advisors can submit
INVESTIGATING
about 1 month ago - at 05/05/2026 02:55PM
IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide.
Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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