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Outage in IT Services - Northeastern University

Service Outage l Husky Card Access

Resolved Major
May 05, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

IT teams are investigating an issue affecting Husky Card Services across the Boston campus. Community members may have difficulty accessing facilities that rely on card readers at this time. Residential Life staff are available to assist with accessing facilities. Please visit a proctor station for assistance. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/06/2026 03:56AM

The issue affecting Husky Card Services across the Boston campus has been resolved. Card access has been restored, and the vendor is actively monitoring system health to ensure continued stability.

Thank you for your patience while this issue was addressed.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the

INVESTIGATING 3 days ago - at 05/06/2026 03:19AM

IT teams are investigating an issue affecting Husky Card Services across the Boston campus. Community members may have difficulty accessing facilities that rely on card readers at this time.

Residential Life staff are available to assist with accessing facilities. Please visit a proctor station for assistance.

Updates will be shared to the IT Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), help@northeastern.edu, or by visiting the Tech Service Portal.

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