Outage in IT Services - Northeastern University

National Service Outage | Verizon Wireless

Resolved Minor

January 14, 2026 - Started about 1 month ago - Lasted about 21 hours
Official incident page

Incident Report

Verizon Wireless mobile service customers are currently experiencing a national service outage, prompting mobile phones to show an ‘SOS’ message. IT Services teams are investigating the issue. Updates will be shared on Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/15/2026 04:11PM

Verizon Wireless mobile services are operational, and mobile service has been restored.

INVESTIGATING about 1 month ago - at 01/14/2026 07:12PM

Verizon Wireless mobile service customers are currently experiencing a national service outage, prompting mobile phones to show an ‘SOS’ message.

IT Services teams are investigating the issue. Updates will be shared on Statuspage as they become available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

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