Outage in IT Services - Northeastern University
Slowness to Faculty Grade Submissions l Banner
Resolved MinorIncident Report
IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian.
Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission.
Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide.
The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/07/2026 03:47PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 01/05/2026 02:28PM
This issue has been fully resolved.
INVESTIGATING
about 2 months ago - at 12/17/2025 04:30PM
IT teams are in communication with the vendor, and are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 12/15/2025 11:01PM
IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian.
Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission.
Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide.
The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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