Outage in IT Services - Northeastern University

Student Data Unavailable l Hubs

Resolved Minor

December 15, 2025 - Started 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

IT teams are investigating reports of student data not showing on the Student Hub and the Family Hub. Updates will be shared to the IT Statuspage as they become available. Students can still find their course and other data in Canvas and in Banner self-service. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Need to monitor IT Services - Northeastern University outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/15/2025 11:08PM

This issue is fully resolved.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

MONITORING 2 months ago - at 12/15/2025 04:34PM

Data has been restored and available again in the Student and Family Hub. IT teams will continue to monitor.

INVESTIGATING 2 months ago - at 12/15/2025 04:10PM

IT teams are investigating reports of student data not showing on the Student Hub and the Family Hub. Updates will be shared to the IT Statuspage as they become available.

Students can still find their course and other data in Canvas and in Banner self-service.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Latest IT Services - Northeastern University outages

Desktop App Unavailable | Claude.ai - 11 days ago

Network issues l Dodge Hall - Boston - 18 days ago

Microsoft service degradation - 23 days ago

Application Access Issues | Banner Self Service - 23 days ago

Degraded Service | GET Mobile App (CBORD) - 24 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook