Outage in IT Services - Northeastern University
Service Degradation | ServiceNow Advisor Forms
Resolved MinorIncident Report
IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms.
Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/09/2026 08:07PM
The ServiceNow Advisor Form is continuing to operate as normal. This is resolved.
MONITORING
13 days ago - at 09/04/2026 08:31PM
IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
IDENTIFIED
13 days ago - at 09/04/2026 08:31PM
IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
IDENTIFIED
14 days ago - at 09/03/2026 04:13PM
IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms.
Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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