Missing data l Student and Family Hub

IT teams have put in a fix and initial testing shows that student data is consistently loading as expected on the Student Hub and Family Hub. Teams are continuing to validate and monitor to ensure the issue is fully resolved.

IT teams are continuing to troubleshoot and resolve this issue as quickly as possible.

Reports of persistent issues with empty data fields have continued. Reports of missing data now include both the Student Hub and Family Hub. Impact appears to only affect student data, and Employee Hub is working as expected right now. IT teams are continuing to troubleshoot this issue.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

IT teams have put in a fix and initial testing shows that the fix resolved the issue. Team are continuing to validate and monitor to ensure student information is appearing as expected in the Family Hub.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Some Family Hub users are still seeing blank and null values for student information. IT teams are continuing to investigate and are working to resolve this issue as quickly as possible. Updates will be shared to Statuspage as they become available.

IT teams have made a change that is expected to fix the problem. Teams are monitoring and validating that information is now showing in the Family Hub.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.