Outage in IT Services - Northeastern University
Access Issue | Claude
Resolved MinorIncident Report
IT teams are actively remediating synchronization issues affecting accessing Claude. Community members may experience difficulties logging in or accessing Claude services.
Access for affected users are expected to be restored by 12 p.m. PT / 3 p.m. ET / 8 p.m. GT. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University Claude by AnthropicTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/25/2026 08:52PM
The issue affecting access to Claude services has been resolved. Community members should now be able to access the service as expected. If you are experiencing access issues, log out and log back in, then try again.
MONITORING
11 days ago - at 09/25/2026 06:55PM
Access has been restored, and affected users may need to log out and log back in to regain access to Claude services. IT teams are actively monitoring to ensure continued access and service stability.
IDENTIFIED
11 days ago - at 09/25/2026 02:57PM
IT teams are actively remediating synchronization issues affecting accessing Claude. Community members may experience difficulties logging in or accessing Claude services.
Access for affected users are expected to be restored by 12 p.m. PT / 3 p.m. ET / 8 p.m. GT. Additional updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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