Outage in Iterable

Web App is currently not accessible.

Resolved Major
February 28, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports that the Iterable web app is currently not accessible. Next update will happen at 3:30 PST
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/01/2023 01:48AM

All services are stable and performing as expected. This incident is resolved. Thank you for your patience, and please reach out with any questions.

MONITORING almost 2 years ago - at 03/01/2023 01:20AM

All services are back up. The Engineering team will be monitoring success rates to make sure all services are stable. Next update at or before 5:50pm PST.

IDENTIFIED almost 2 years ago - at 03/01/2023 01:08AM

The Engineering team has deployed the fix and restarted all services, and the web app is becoming intermittently available. These efforts will continue as the team ensures all services are successfully coming back up. Next update at or before 5:35pm PST.

IDENTIFIED almost 2 years ago - at 03/01/2023 12:46AM

The Engineering team is still working to roll out the fix. Feedback data from partners may be delayed, but outgoing calls are still successful. Next update at or before 5:15pm PST.

IDENTIFIED almost 2 years ago - at 03/01/2023 12:15AM

The Engineering team has identified the issue and is working to roll out a fix. Next update at or before 4:45pm PST.

INVESTIGATING almost 2 years ago - at 03/01/2023 12:00AM

Our engineering team is still investigating the current outage. We have identified that links services are also experiencing an outage, and journey processing appears to be delayed. The next update will be at or before 4:30pm PST.

INVESTIGATING almost 2 years ago - at 02/28/2023 11:34PM

The web app is still currently inaccessible, and API endpoints are failing. The Engineering team is actively investigating the cause and working to get both services back up. Next update at 4pm PST.

INVESTIGATING almost 2 years ago - at 02/28/2023 11:11PM

We are investigating reports that the Iterable web app is currently not accessible.
Next update will happen at 3:30 PST

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