Outage in Iterable

Global API Ingestion Delay

Resolved Minor
July 05, 2024 - Started 6 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Beginning at approximately 9:12 AM PST, the engineering team is observing a performance degradation that is increasing the global API ingestion delay. We have identified the cause of the issue and are working to fix it. The next update will be at 12:00 PM PST or sooner.
Components affected
Iterable API
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/06/2024 01:35AM

This incident has been resolved. Please contact support if you have further questions.

MONITORING 6 months ago - at 07/05/2024 09:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 07/05/2024 08:44PM

The engineering team has restored service, and API ingestion processes incoming requests without lag. We are continuing to monitor API ingestions to ensure that it remains responsive. The next update will be at 6:00 PM PST.

IDENTIFIED 6 months ago - at 07/05/2024 08:44PM

The engineering team restored service at 1:00 PM PST today. The team observed the ingestion lag is still improving, but it will take up to two hours to catch up. We will continue to monitor the ingestion lag. The next update will be at 3:30 PM PST.

IDENTIFIED 6 months ago - at 07/05/2024 07:06PM

The engineering team continues working on a fix to address the performance degradation. The next update will be at 2:00 PM PST.

IDENTIFIED 6 months ago - at 07/05/2024 05:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/05/2024 05:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/05/2024 05:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/05/2024 05:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/05/2024 05:30PM

The issue has been identified and the engineering team is working on a fix.

INVESTIGATING 6 months ago - at 07/05/2024 05:29PM

Beginning at approximately 9:12 AM PST, the engineering team is observing a performance degradation that is increasing the global API ingestion delay. We have identified the cause of the issue and are working to fix it. The next update will be at 12:00 PM PST or sooner.

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