Outage in Iterable

Ingestion Delays

Resolved Minor
June 12, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting around 11:30 AM PT, Iterable Engineering detected a growing lag across clusters causing delays with user updates, list uploads, user deletion, and event processing. Engineering has identified the cause related to an upstream network provider and is working to remediate these delays. Next update at 1:00 PM PT or sooner

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/12/2025 09:16PM

Ingestion lag has recovered across all clusters. This incident is now resolved.

MONITORING 5 months ago - at 06/12/2025 08:45PM

We are seeing ingestion lag recovering across all clusters and catching up on the remaining backlog. The team is continuing to monitor. Next update at 2:15 PM PT or sooner

IDENTIFIED 5 months ago - at 06/12/2025 07:59PM

We are still seeing ingestion lag across all clusters. No data is being dropped; however, there are delays in user updates, list uploads, user deletion, and event processing, which may also impact journey triggers. Next update at 2:00 PM PT or sooner

IDENTIFIED 5 months ago - at 06/12/2025 07:17PM

Starting around 11:30 AM PT, Iterable Engineering detected a growing lag across clusters causing delays with user updates, list uploads, user deletion, and event processing. Engineering has identified the cause related to an upstream network provider and is working to remediate these delays. Next update at 1:00 PM PT or sooner

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