Outage in Iterable
Slow Journey Processing
Resolved MinorIncident Report
Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/03/2025 04:29PM
This incident is resolved and the backlog of processing has recovered. After further analysis engineering has provided an update that journey recovery started 6:30 to 7AM PST.
MONITORING
4 months ago - at 07/03/2025 02:46PM
We have deployed a fix to production at 7:30 AM PDT. Engineering continues to monitor effectiveness of the fix.
INVESTIGATING
4 months ago - at 07/03/2025 02:27PM
Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.
Latest Iterable outages
Incident Status Update: Journey Exit Malfunction - 17 days ago
Catalog Service Disruption - about 1 month ago
[Europe] 504 Errors on Data Export API (EU) - about 1 month ago
Iterable Auth service degraded - 3 months ago
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