Outage in Iterable

Slow Journey Processing

Resolved Minor
July 03, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/03/2025 04:29PM

This incident is resolved and the backlog of processing has recovered. After further analysis engineering has provided an update that journey recovery started 6:30 to 7AM PST.

MONITORING 1 day ago - at 07/03/2025 02:46PM

We have deployed a fix to production at 7:30 AM PDT. Engineering continues to monitor effectiveness of the fix.

INVESTIGATING 1 day ago - at 07/03/2025 02:27PM

Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.

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