Outage in Iterable
Ingestion Delays and API Failures on C18
Resolved Minor
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Outage Details
Beginning at 2:30 AM PDT, Iterable Engineering detected an issue with our C18 clusters leading to delays on user updates, list uploads, user deletion, and event processing. Additionally, there were failures on API calls to endpoints such as event/track for a period of time.
Next update at 3:45 AM PDT or sooner.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/28/2025 10:48AM
The system has finished working on backlog of data and the data is caught up. All systems are operational and have no issues.
Engineering will continue to monitor the cluster performance.
MONITORING
3 days ago - at 07/28/2025 10:39AM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 07/28/2025 10:39AM
Ingestion lag for C18 is recovering and success rates for all services are back to normal. We will continue to monitor the cluster until the ingestion backlog has fully cleared.
Next update at 4:30 AM PDT or sooner.
INVESTIGATING
3 days ago - at 07/28/2025 10:21AM
Beginning at 2:30 AM PDT, Iterable Engineering detected an issue with our C18 clusters leading to delays on user updates, list uploads, user deletion, and event processing. Additionally, there were failures on API calls to endpoints such as event/track for a period of time.
Next update at 3:45 AM PDT or sooner.
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