Outage in Iterable
[Europe] 504 Errors on Data Export API (EU)
Resolved MinorIncident Report
Status: Investigating
Summary: We are currently investigating an issue causing 504 Gateway Time-out errors for requests to the /api/export/data.json endpoint affecting customers hosted in our European Data Center (EUDC) ONLY. All other APIs are functional.
The issue was first reported around 5:35 pm CEST. Iterable Engineering is currently investigating the issue and working on remediation steps. Next update at 9:25 PM CEST or earlier.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/15/2025 05:58PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 09/15/2025 05:28PM
Status: Investigating
Summary: We are currently investigating an issue causing 504 Gateway Time-out errors for requests to the /api/export/data.json endpoint affecting customers hosted in our European Data Center (EUDC) ONLY. All other APIs are functional.
The issue was first reported around 5:35 pm CEST. Iterable Engineering is currently investigating the issue and working on remediation steps. Next update at 9:25 PM CEST or earlier.
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