Outage in Iterable
app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.
Resolved MajorIncident Report
Summary AI Generated
Iterable's app.iterable.com experienced a major outage in the US region from 9:50 am to 10:15 am Pacific Time, causing users to receive 502 Bad Gateway errors when trying to access both the web application and API. The EU region remained unaffected throughout the incident. The service was fully restored after 14 minutes once a fix was implemented and traffic was restored to the US region.
We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 02/24/2026 06:30PM
Service has fully recovered and all traffic has been restored to app.iterable.com in the US region. The incident lasted from 9:50 am to 10:15 am Pacific Time, impacting both web and API access with elevated 502, 503, and 504 errors. EU region was unaffected.
MONITORING
about 19 hours ago - at 02/24/2026 06:21PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 19 hours ago - at 02/24/2026 06:18PM
We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.
source IsDown
Possible Outage Indicated by User Reports
Reports started 21 minutes before official outage was reported
Latest Iterable outages
Email send delays for some US-hosted SparkPost traffic - about 17 hours ago
Iterable web elevated error rates - about 2 months ago
API Update Timing Out - about 2 months ago
Delayed Message Sends - 3 months ago
Platform Impact – Third-Party Vendor Disruption (Regional) - 4 months ago
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