Outage in itslearning
PDF files not displaying correctly for some users.
Resolved MinorIncident Report
Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning.
This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac.
We are investigating the issue and working on a fix.
As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning).
For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 06/04/2026 07:41AM
The issue has been resolved.
IDENTIFIED
15 days ago - at 06/03/2026 08:35AM
The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.
IDENTIFIED
16 days ago - at 06/02/2026 10:12AM
We are expecting a fix for the issue to be included in our weekly updates on June 3.
IDENTIFIED
16 days ago - at 06/02/2026 09:26AM
We are preparing a fix for the issue.
IDENTIFIED
17 days ago - at 06/01/2026 02:31PM
We have identified the issue and are preparing a fix.
INVESTIGATING
17 days ago - at 06/01/2026 01:44PM
We are continuing to investigate the issue.
INVESTIGATING
17 days ago - at 06/01/2026 12:13PM
Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning.
This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac.
We are investigating the issue and working on a fix.
As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning).
For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.
Latest itslearning outages
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Some users are not able to open surveys. - 2 months ago
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