Outage in itsme

itsme® P1 Incident

Resolved Major

January 05, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Partner,
Since 9:10 PM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/05/2026 10:08PM

Dear Partner,

Our systems are now stable and incident is closed.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

MONITORING 3 months ago - at 01/05/2026 09:16PM

Dear Partner,

The root cause of the incident has been identified and corrective actions have been set in place, we are monitoring our systems and will keep you posted.
We are monitoring the situation closely.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING 3 months ago - at 01/05/2026 08:37PM

Dear Partner,

Since 9:10 PM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

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