Outage in itsme
itsme® ReadID (impact on account management and non BE enrolments) Incident
Resolved MajorIncident Report
Dear Partner,
We are experiencing a technical problem, impacting account management and non Belgian enrolments.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com
Components affected
itsme Production - Identity - OIDC private key JWT itsme Production - Identity - OIDC private key JWT itsme Production - Identity - OIDC Client Secret itsme Production - Identity - OIDC Client Secret itsme Production - Identity - SOAP itsme Production - Identity - SOAP itsme Production - Qualified Electronic Signature - CSC itsme Production - Qualified Electronic Signature - CSC itsme Production - Enrolment itsme Production - Enrolment itsme Production - Account Management itsme Production - Account Management itsme Production - Qualified Electronic Signature - OASIS DSS itsme Production - Qualified Electronic Signature - OASIS DSSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 03/29/2026 11:00AM
Dear Partner,
Our solution has been rolled out and the service has been restored.
We apologize for any inconvenience this may have caused.
Best regards,
Operations Team
operations@itsme-id.com
INVESTIGATING
18 days ago - at 03/29/2026 08:42AM
Dear Partner,
We are experiencing a technical problem, impacting account management and non Belgian enrolments.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards,
Operations Team
operations@itsme-id.com
Latest itsme outages
itsme® P1 Incident -SOAP services - about 2 months ago
itsme® P2 Incident - eID enrolments not available - about 2 months ago
itsme® P1 Incident - 3 months ago
itsme® P1 Incident - 4 months ago
itsme® P1 Incident - Enrolment - 4 months ago
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