Outage in itsme
itsme® P2 Incident - eID enrolments not available
Resolved MinorIncident Report
Dear Partner,
We are experiencing a technical problem, blocking the activation of an itsme account with an eID-card.
Activation of an itsme account using the bank app or card(reader) is still possible.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com
Components affected
itsme Production - Qualified Electronic Signature - OASIS DSS itsme Production - Qualified Electronic Signature - CSC itsme Production - Enrolment itsme Production - Account Management itsme Production - Qualified Electronic Signature - OASIS DSS itsme Production - Qualified Electronic Signature - CSC itsme Production - Account Management itsme Production - Identity - OIDC private key JWT itsme Production - Identity - OIDC private key JWT itsme Production - Identity - OIDC Client Secret itsme Production - Identity - OIDC Client Secret itsme Production - Identity - SOAP itsme Production - Identity - SOAP itsme Production - EnrolmentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/16/2026 01:02PM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/16/2026 09:47AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 02/16/2026 09:28AM
Dear Partner,
We are experiencing a technical problem, blocking the activation of an itsme account with an eID-card.
Activation of an itsme account using the bank app or card(reader) is still possible.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards,
Operations Team
operations@itsme-id.com
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itsme® P1 Incident - Enrolment - 4 months ago
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