Outage in itsme
itsme® P1 Incident
Resolved MajorIncident Report
Dear Partner,
Since 09:25 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com
Components affected
itsme Production - Identity - OIDC private key JWT itsme Production - Identity - OIDC private key JWT itsme Production - Identity - OIDC Client Secret itsme Production - Identity - OIDC Client Secret itsme Production - Identity - SOAP itsme Production - Identity - SOAP itsme Production - Qualified Electronic Signature - OASIS DSS itsme Production - Qualified Electronic Signature - OASIS DSS itsme Production - Qualified Electronic Signature - CSC itsme Production - Qualified Electronic Signature - CSC itsme Production - Enrolment itsme Production - Enrolment itsme Production - Account Management itsme Production - Account ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 04/20/2026 07:59AM
Dear Partner,
Our services have been restored.
We apologize for any inconvenience this may have caused.
Best regards,
Operations Team
operations@itsme-id.com
MONITORING
16 days ago - at 04/20/2026 07:52AM
Dear Partner,
Our technical teams found the root cause, our systems are recovering but we are carefully checking the stability of our environments.
We will send you further communication when the issue will be fully resolved.
We apologize for any inconvenience this may cause.
Best regards,
Operations Team
operations@itsme-id.com
INVESTIGATING
16 days ago - at 04/20/2026 07:31AM
Dear Partner,
Since 09:25 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards,
Operations Team
operations@itsme-id.com
Latest itsme outages
itsme® P1 Incident - 1 day ago
itsme® ReadID (impact on account management and non BE enrolments) Incident - about 1 month ago
itsme® P1 Incident -SOAP services - 2 months ago
itsme® P2 Incident - eID enrolments not available - 3 months ago
itsme® P1 Incident - 4 months ago
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