Outage in itsme

itsme® P1 Incident

Resolved Major

December 27, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Partner,
Since 5:05 PM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/27/2025 10:31PM

Dear Partner,

All services are anew available excepted Qualified Electonic Signature - CSC.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

IDENTIFIED about 2 months ago - at 12/27/2025 08:17PM

Dear Partner,

Our technical team is rolling out solution; service is being progressively restored, we will keep you posted of next steps.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING about 2 months ago - at 12/27/2025 06:59PM

Dear Partner,

We are still working with our Cloud provider to solve the issue ; we are not yet able to provide a timing to have the problem resolved.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING about 2 months ago - at 12/27/2025 06:01PM

Dear Partner,

We are still working on the issue to get it solved and will keep you informed of our progress.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING about 2 months ago - at 12/27/2025 04:57PM

Dear Partner,

Our technical team has found the point of failure but we need support from Azure to address / solve the issue.

It is currently difficult to indicate when the problem will be resolved, we will keep you posted on progress.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING about 2 months ago - at 12/27/2025 04:24PM

Dear Partner,

Since 5:05 PM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

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