Outage in itsme

itsme® P1 Incident

Resolved Major

December 10, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Partner,
Since 9:40 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.
Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/10/2025 09:49AM

Dear Partner,

The service has been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

MONITORING 2 months ago - at 12/10/2025 09:36AM

Dear Partner,

Our solution has been rolled out and the service has been restored.
We are monitoring the situation closely.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING 2 months ago - at 12/10/2025 09:29AM

Dear Partner,

Our technical teams are still investigating the issue, systems are recovering; we will keep you posted once full service will be back.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING 2 months ago - at 12/10/2025 08:54AM

Dear Partner,

Since 9:40 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

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