Outage in Ivanti Cloud

Ivanti Neurons ITSM/ITAM WAZ Performance Degradation

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted about 24 hours
Official incident page

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Outage Details

The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the WAZ region Due to CrowdStrike Issue
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/20/2024 01:56PM

We have successfully validated all functionalities, and the environment is fully operational.

MONITORING 5 months ago - at 07/19/2024 11:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/19/2024 01:59PM

We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available

INVESTIGATING 5 months ago - at 07/19/2024 01:58PM

The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the WAZ region Due to CrowdStrike Issue

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