Outage in Jamf
Jamf Pro 11.25 Device Ownership Type Smart Group Membership
Resolved MinorIncident Report
Summary AI Generated
Jamf Pro 11.25 experienced an issue where Smart Groups generated invalid membership lists when using criteria for Device Ownership Type and Personal Device Profiles, affecting all standard Pro instances across multiple regions. The problem caused Smart Groups with invalid Device Ownership Type values to incorrectly include Institutional devices in their membership. The issue was resolved after 43 hours with the deployment of Jamf Pro 11.25.2 to all affected instances.
An issue has been identified that is happening with Jamf Pro 11.25 where Smart Groups causes an invalid membership list when using criteria around Device Ownership Type and Personal Device Profiles. We are continuing to investigate at this time.
Components affected
Jamf ap-northeast-1: Pro - Standard Jamf ap-southeast-2: Pro - Standard Jamf eu-central-1: Pro - Standard Jamf eu-west-2: Pro - Standard Jamf us-east-1: Pro - Standard Jamf us-west-2: Pro - StandardNeed to monitor Jamf outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 03/09/2026 01:32PM
Jamf Pro 11.25.2 deployment to all standard Pro instances is complete.
IDENTIFIED
2 days ago - at 03/08/2026 04:05AM
A fix is being deployed via Jamf Pro 11.25.2; see the following post for more information:
https://community.jamf.com/release-announcements-177/jamf-pro-11-25-2-standard-hosted-upgrades-57838
IDENTIFIED
2 days ago - at 03/07/2026 08:07PM
The issue has been identified and a fix is being investigated. In the interim, identification and workaround instructions are detailed below.
Identification and Workaround: To identify which Mobile Device Smart Group may be affected, create a Jamf Pro summary (Settings > Jamf Pro summary) with the checkbox selected for Mobile Devices > Smart Mobile Device Groups. The resulting summary file can be searched for Device Ownership Type to find related smart groups.
Review the smart group configurations and ensure that any configurations relating to Device Ownership Type have a valid value. These valid values can be found in edit mode and clicking into the ellipsis ... and are also listed here:
Personal (Account-Driven User Enrollment)
Personal (User Enrollment)
Institutional
Institutional (Account-Driven Device Enrollment)
If any other value not listed is inputted, the smart group calculation will include Institutional Device Ownership Type devices in the group membership.
Contact Jamf Support for questions or assistance.
INVESTIGATING
2 days ago - at 03/07/2026 06:39PM
An issue has been identified that is happening with Jamf Pro 11.25 where Smart Groups causes an invalid membership list when using criteria around Device Ownership Type and Personal Device Profiles. We are continuing to investigate at this time.
Latest Jamf outages
Jamf Pro - Degraded Performance - us-west-2 region - about 9 hours ago
Jamf Pro: Performance Impact - about 9 hours ago
Jamf School: Emailing Outage - 15 days ago
Threat detection notifications for App Store flagged as a sideloaded app - about 1 month ago
Advisory: Jamf Trust updates on iOS/iPadOS 26.1 - about 1 month ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
