Outage in Jimdo

System emails from Jimdo not being sent

Resolved Minor
March 26, 2024 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware that most system mails to our users are currently not being sent. This includes user account related mails such as password reset links as well as notifications, e.g. from contact forms or stores. We are investigating the issue. If you have contact forms or an online store, make sure you check the form archive (Creator only) / order overview in the CMS.
Components affected
Jimdo Image Delivery Jimdo Image Delivery Jimdo Content Management System Jimdo Content Management System Jimdo User-Content Delivery Jimdo User Content Delivery Jimdo Nameserver Jimdo Website Delivery Jimdo Website Delivery Jimdo Nameserver Jimdo E-Mail Delivery System Central Europe Jimdo E-Mail Delivery System North America Jimdo E-Mail Delivery System Asia / Pacific
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/26/2024 01:16PM

The issue has been resolved. All system mails should be delivered within the expected time frame.

INVESTIGATING 8 months ago - at 03/26/2024 11:20AM

Measures have been implemented to restart the mailout services. Queued mails should be arriving now; delays due to the interruption are expected. We appreciate your patience and apologize for the inconveniences caused.

INVESTIGATING 8 months ago - at 03/26/2024 10:42AM

We are aware that most system mails to our users are currently not being sent. This includes user account related mails such as password reset links as well as notifications, e.g. from contact forms or stores. We are investigating the issue. If you have contact forms or an online store, make sure you check the form archive (Creator only) / order overview in the CMS.

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