Outage in Jimdo

Mail Accounts can't be displayed and managed on CMS

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted 2 days
Official incident page

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Outage Details

We are experiencing an issue with our CMS due to a third-party provider, affecting the ability to view and manage email accounts. Please access your emails directly via webmail (https://webmail.jimdo.com/) until this is resolved. We apologize for the inconvenience and are working to restore full functionality as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/21/2024 05:10PM

We are pleased to inform you that the issue affecting the management and viewing of email accounts through our CMS has been resolved. Our third-party provider has successfully addressed the problem, and full functionality has been restored.

You can now manage and view your email accounts directly through our CMS as usual. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

IDENTIFIED 5 months ago - at 07/19/2024 01:40PM

The third-party provider has identified the problem and is actively working on a resolution.

Please continue to access your emails through webmail (https://webmail.jimdo.com/) in the meantime. We appreciate your patience and will notify you as soon as the issue is resolved.

INVESTIGATING 5 months ago - at 07/19/2024 09:56AM

We are experiencing an issue with our CMS due to a third-party provider, affecting the ability to view and manage email accounts. Please access your emails directly via webmail (https://webmail.jimdo.com/) until this is resolved. We apologize for the inconvenience and are working to restore full functionality as quickly as possible.

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