Outage in Jira Service Management

Email processing failing for Jira/Jira Service Management

Resolved Minor
February 13, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation
Components affected
Jira Service Management Email Requests
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 02/13/2025 11:37AM

This incident has been resolved.

MONITORING 25 days ago - at 02/13/2025 10:24AM

We have identified a fix and we are monitoring the results

INVESTIGATING 25 days ago - at 02/13/2025 09:57AM

We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation

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