Outage in Jira Service Management

Jira Platform Connection Errors

Resolved Minor
March 06, 2025 - Started 3 days ago - Lasted about 13 hours
Official incident page

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Outage Details

We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 03/07/2025 05:17AM

Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now been resolved.

MONITORING 3 days ago - at 03/07/2025 02:40AM

Our team has implemented a fix for the connection errors that were being experienced across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products.
We are continuing to monitor this change to ensure that the issue is mitigated.

INVESTIGATING 3 days ago - at 03/06/2025 11:19PM

Our team is continuing to investigate the issues relating to partial outage being experienced by some customers across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We will provide an update when more information relating to mitigating the issue is available.

INVESTIGATING 3 days ago - at 03/06/2025 05:33PM

We are continuing to investigate the root cause of the partial outage with that is impacting some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We are applying mitigation to affected customers. We will provide more details within the next hour.

INVESTIGATING 3 days ago - at 03/06/2025 04:26PM

We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.

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