Outage in Jira Service Management

Error loading objects for Assets in JSM and Jira for some regions

Resolved Minor
April 16, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of some users experiencing an error such as 'there is a problem loading the objects' when attempting to view Assets in JSM and Jira. Our team is looking into this issue with urgency.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/16/2025 01:05AM

Our team has identified the issue causing problems with Assets loading within JSM and Jira and applied a fix. Assets are now functioning as expected across our products.

INVESTIGATING 5 days ago - at 04/16/2025 12:23AM

We are aware of some users experiencing an error such as 'there is a problem loading the objects' when attempting to view Assets in JSM and Jira. Our team is looking into this issue with urgency.

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