Outage in Jira Service Management

Delays observed at JSM and Opsgenie alert search functionality

Resolved Minor
May 10, 2025 - Started about 9 hours ago - Lasted about 4 hours
Official incident page

Need to monitor Jira Service Management outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Jira Service Management, and never miss an outage again.
Start Free Trial

Outage Details

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality
Components affected
Jira Service Management Jira Service Mangement Web
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 05/10/2025 10:51AM

All search functionality is operational without any latency. Thank you for your patience.

MONITORING about 6 hours ago - at 05/10/2025 09:49AM

The problem is mitigated, and we are now monitoring closely.

IDENTIFIED about 9 hours ago - at 05/10/2025 07:08AM

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

Latest Jira Service Management outages

Confluence, JIRA and JSM unavailability or degraded experience for some EU users - 9 days ago
Automation Rule execution is delayed - 17 days ago
Users experiencing issues loading some Dashboard widgets in Jira - 24 days ago
Error loading objects for Assets in JSM and Jira for some regions - 25 days ago
Issues loading Administration across Atlassian Products - 27 days ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook