Outage in Jira Service Management

Delays observed at JSM and Opsgenie alert search functionality

Resolved Minor
May 10, 2025 - Started 21 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality
Components affected
Jira Service Management Jira Service Mangement Web
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/10/2025 10:51AM

All search functionality is operational without any latency. Thank you for your patience.

MONITORING 21 days ago - at 05/10/2025 09:49AM

The problem is mitigated, and we are now monitoring closely.

IDENTIFIED 21 days ago - at 05/10/2025 07:08AM

We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

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