Outage in Jira Service Management
Disrupted Rovo availability for Automation rules
Resolved MajorIncident Report
Summary AI Generated
Jira Service Management experienced a 4-hour service disruption where automation rules that invoke Rovo agents were not completing as expected, affecting both Jira and Confluence automation workflows. The incident impacted multiple components including Automation for Jira, Service Portal, Opsgenie flows, and other core services. The issue was identified and resolved, with services returning to normal operation and continued monitoring to ensure stability.
We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.
Components affected
Jira Service Management Automation for Jira Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing Jira Service Management SignupTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 04/14/2026 04:11PM
On April 14, 2026, affected users may have experienced some service disruption with automation rules that use Rovo agents. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
about 23 hours ago - at 04/14/2026 03:46PM
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
IDENTIFIED
1 day ago - at 04/14/2026 02:11PM
We have identified the issue, and our teams are working to resolve it and restore normal operations as quickly as possible. We will provide further updates as they become available.
INVESTIGATING
1 day ago - at 04/14/2026 12:25PM
We have identified that this incident also affects automation rules in Confluence that use Rovo agents. We are investigating and will provide updates as we learn more.
INVESTIGATING
1 day ago - at 04/14/2026 12:12PM
We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.
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