Outage in Jira Service Management
Jira - Project Sidebar Loading Degradation
Resolved MinorIncident Report
Summary AI Generated
Jira Cloud experienced a 1.5-hour performance degradation affecting project sidebar and navigation across Jira, JSM, JPD, and JWM, with users encountering timeouts and missing menus when accessing project views. Mitigations were applied, restoring sidebar functionality before full resolution was confirmed. The service is now operating normally for all affected customers.
We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views.
Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.
Components affected
Jira Service Management Jira Service Mangement WebTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 10/21/2026 03:45PM
On October 21, 2026, JIRA, JSM, JPD, and JWM users may have experienced performance degradation impacting the project sidebar and navigation. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
23 days ago - at 10/21/2026 03:01PM
Mitigations are in place and we are seeing recovery across Jira Cloud navigation services. Project sidebars are now loading as expected.
Our teams continue to monitor the situation, and we expect to confirm full resolution in our next update in 1 hour or sooner.
INVESTIGATING
23 days ago - at 10/21/2026 02:28PM
We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views.
Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.
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