Outage in Jira Service Management
Disrupted Opsgenie/JSM availability
Resolved MajorIncident Report
Summary AI Generated
On September 14, 2026, Opsgenie and Jira Service Management experienced a 59-minute disruption affecting the web interface and service portal. Users were unable to view alerts in the UI and experienced delayed alert notifications. The issue was identified, mitigated, and fully resolved, with all services returning to normal operation.
We are actively investigating reports of a service disruption affecting Opsgenie and Jira Service Management. We will share updates here as more information is available.
Components affected
Jira Service Management Jira Service Mangement Web Jira Service Management Service PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
34 minutes ago - at 09/14/2026 05:43PM
On September 14, 2026, Opsgenie and Jira Service Management experienced a disruption, and impacted users saw delayed alerts notification and inability to view the alerts in the user interface.
The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
about 1 hour ago - at 09/14/2026 05:27PM
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
IDENTIFIED
about 1 hour ago - at 09/14/2026 05:16PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We will continue to share additional updates here as more information is available.
INVESTIGATING
about 2 hours ago - at 09/14/2026 04:46PM
We are actively investigating reports of a service disruption affecting Opsgenie and Jira Service Management. We will share updates here as more information is available.
Latest Jira Service Management outages
Jira - Work Item transition failures - 13 days ago
Notifications are delayed - 20 days ago
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