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Outage in Jira Service Management

Degraded performance with Microsoft incoming emails

Minor
November 13, 2026 - Started about 13 hours ago
Official incident page

Incident Report

Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing. The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/

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Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 11/13/2026 04:17PM

We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change.

For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/

IDENTIFIED about 6 hours ago - at 11/13/2026 12:34PM

Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.

For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/

INVESTIGATING about 11 hours ago - at 11/13/2026 07:32AM

Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.

For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/

INVESTIGATING about 13 hours ago - at 11/13/2026 06:01AM

Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.

The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/

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