Outage in Jira Service Management
Degraded Performance Viewing Issues and Boards
Resolved MinorIncident Report
Summary AI Generated
On September 24th, 2026, Jira Service Management users in the US region experienced approximately 2 hours of degraded performance affecting issue creation, issue viewing, and board loading across the web app and service portal. Atlassian deployed mitigations that brought the service to recovery before confirming full resolution. The service is now operating normally for all affected customers.
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading.
Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
Components affected
Jira Service Management Jira Service Mangement Web Jira Service Management Service PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/24/2026 03:53PM
On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
1 day ago - at 09/24/2026 02:58PM
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding.
We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
INVESTIGATING
1 day ago - at 09/24/2026 01:54PM
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading.
Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
Latest Jira Service Management outages
Disrupted Opsgenie/JSM availability - 11 days ago
Jira - Work Item transition failures - 25 days ago
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