Outage in Jira Service Management
Job processing and scheduling is degraded affecting multiple Atlassian products
Resolved MajorIncident Report
Summary AI Generated
Between 01:00–07:25 UTC on 1 October 2026, degraded job processing and scheduling impacted Jira, Confluence, and Bitbucket Cloud for approximately 6.5 hours, causing delayed or missing job execution, failed email-to-ticket processing, missing SLA components in Jira Service Management, and delayed notifications affecting response times and backlog management. Bitbucket users with scheduled pipelines that failed to run during the window were advised to wait for the next scheduled execution or trigger them manually. A fix was implemented and full service restoration, including SLA and notification recovery, was confirmed by 07:25 UTC.
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Components affected
Jira Service Management Email Requests Jira Service Management Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/01/2026 07:51AM
On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery.
Note: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually.
IDENTIFIED
3 days ago - at 10/01/2026 07:01AM
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.
IDENTIFIED
4 days ago - at 10/01/2026 05:00AM
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.
IDENTIFIED
4 days ago - at 10/01/2026 04:03AM
Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
IDENTIFIED
4 days ago - at 10/01/2026 03:47AM
Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.
INVESTIGATING
4 days ago - at 10/01/2026 02:55AM
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Latest Jira Service Management outages
Degraded Performance Viewing Issues and Boards - 10 days ago
Disrupted Opsgenie/JSM availability - 20 days ago
Jira Service Management - Degradation with Affected Services Field - about 1 month ago
Jira - Work Item transition failures - about 1 month ago
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