Outage in Jira Service Management
The Work Item view experience of Jira is degraded
Resolved MajorIncident Report
Summary AI Generated
Jira Service Management experienced a major incident that degraded the Work Item view experience, affecting core Jira Software functions including viewBoard, viewIssue, and createIssue capabilities. The disruption also impacted the Service Portal, Opsgenie Incident Flow, and accessibility of support tickets. The service was restored to normal operation after 1.9 hours, with teams continuing to investigate the root cause.
We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
Components affected
Jira Service Management Service Portal Jira Service Management Opsgenie Incident FlowTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 05/02/2026 02:48AM
The Jira Work Item View experience has been restored to normal service. Our teams are continuing to investigate the root cause affecting this issue.
We will provide more details once we identify the root cause
INVESTIGATING
about 2 hours ago - at 05/02/2026 02:00AM
We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
INVESTIGATING
about 3 hours ago - at 05/02/2026 01:38AM
We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
INVESTIGATING
about 3 hours ago - at 05/02/2026 12:55AM
We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
Latest Jira Service Management outages
Disrupted Rovo availability for Automation rules - 18 days ago
Multiple products impacted by search failures - 24 days ago
Automations aren't triggering on work item creation, field updates, or comment additions - about 1 month ago
Automation events delayed for some customers in the APAC region - about 2 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
