Outage in Jira Service Management
Degraded performance of Jira Automation rules
Resolved MinorIncident Report
Summary AI Generated
Jira Service Management experienced degraded performance in Automation for Jira, causing delayed rule executions for some customers over approximately 28.7 hours. The team identified the root cause and applied scaling changes to address the delays. The incident was resolved on July 22, 2026, with all rule executions confirmed to be performing normally.
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Components affected
Jira Service Management Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/22/2026 12:56AM
Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.
IDENTIFIED
6 days ago - at 07/21/2026 04:53AM
The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.
INVESTIGATING
7 days ago - at 07/20/2026 09:27PM
Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.
INVESTIGATING
7 days ago - at 07/20/2026 08:18PM
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Latest Jira Service Management outages
Voice call failures for some India based numbers - 6 days ago
Degraded performance of Jira Automation rules - 7 days ago
Reliability issues with Jira and Confluence - 21 days ago
Jira : Incoming emails partial outage - about 1 month ago
Unable to load Assets page - about 2 months ago
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