Outage in Jira Service Management
Voice call failures for some India based numbers
Resolved MinorIncident Report
Summary AI Generated
**Summary:** Jira Service Management and Opsgenie experienced voice call notification failures affecting customers using India-based mobile numbers, lasting approximately 75 hours. Affected users saw failed voice call logs and did not receive expected paging calls, impacting alert and incident notification workflows. The root cause was identified and resolved through the third-party notification provider, with customers advised to contact Support if they required further assistance.
We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Components affected
Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing Jira Service Management Signup Jira Service Management Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/24/2026 01:07PM
Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers.
We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.
IDENTIFIED
5 days ago - at 07/22/2026 06:59AM
A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call.
Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.
IDENTIFIED
6 days ago - at 07/21/2026 09:48AM
We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
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