Outage in Jira Service Management
Degraded performance of Jira Automation rules
Resolved MinorIncident Report
Summary AI Generated
On July 20, 2026, Jira and Jira Service Management users experienced degraded performance in Automation rule executions for approximately 1.4 hours. The issue caused delays in automation processing before the root cause was identified and mitigated. The service was fully restored and returned to normal operation by 17:23 UTC.
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Components affected
Jira Service Management Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/20/2026 05:23PM
On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.
IDENTIFIED
7 days ago - at 07/20/2026 04:58PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions.
We'll continue to share additional updates here as more information is available.
INVESTIGATING
7 days ago - at 07/20/2026 04:03PM
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
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