Outage in Jira Service Management

Issue viewing assets fields within customer portal view of issues.

Resolved Minor
April 08, 2025 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue currently impacting the customer portal view of JSM, where Assets are not appearing correctly. Our team is looking into this issue with urgency and we will provide an update when available.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/08/2025 01:29AM

A fix has been put into place for the issue relating to Assets not appearing correctly in the customer portal. This should now be resolved.

INVESTIGATING 14 days ago - at 04/08/2025 12:18AM

We are aware of an issue currently impacting the customer portal view of JSM, where Assets are not appearing correctly. Our team is looking into this issue with urgency and we will provide an update when available.

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