Outage in Jira Service Management
JSM Customer Organizations Page is throwing errors
Resolved MajorIncident Report
We are investigating reports of intermittent errors on Jira Service Management Cloud customers' Organizations page. Once we identify the root cause, we will provide more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 10:06AM
We've rolled out a fix, and Organizations page is back to normal operations now.
MONITORING
8 months ago - at 09/19/2025 01:28PM
Impact
Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product.
Current Status
We've rolled out the fix and are monitoring the impact. We are seeing a reduction in errors.
Next Steps
We'll provide an update once we've verified the fix.
IDENTIFIED
8 months ago - at 09/19/2025 12:45PM
Impact
Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product.
Current Status
Our teams have successfully reproduced the issue and have identified the fix.
Next Steps
We will start rolling out the fix soon.
INVESTIGATING
8 months ago - at 09/19/2025 07:58AM
We are investigating reports of intermittent errors on Jira Service Management Cloud customers' Organizations page. Once we identify the root cause, we will provide more details.
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