JSM Customer Organizations Page is throwing errors

Impact

Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product.

Current Status

We've rolled out the fix and are monitoring the impact. We are seeing a reduction in errors.

Next Steps

We'll provide an update once we've verified the fix.

Impact

Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product.

Current Status

Our teams have successfully reproduced the issue and have identified the fix.

Next Steps
We will start rolling out the fix soon.

We are investigating reports of intermittent errors on Jira Service Management Cloud customers' Organizations page. Once we identify the root cause, we will provide more details.