Outage in Jira Service Management

JSM Customer Organizations Page is throwing errors

Resolved Major
September 19, 2025 - Started 21 days ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating reports of intermittent errors on Jira Service Management Cloud customers' Organizations page. Once we identify the root cause, we will provide more details.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/22/2025 10:06AM

We've rolled out a fix, and Organizations page is back to normal operations now.

MONITORING 21 days ago - at 09/19/2025 01:28PM

Impact

Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product.

Current Status

We've rolled out the fix and are monitoring the impact. We are seeing a reduction in errors.

Next Steps

We'll provide an update once we've verified the fix.

IDENTIFIED 21 days ago - at 09/19/2025 12:45PM

Impact

Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product.

Current Status

Our teams have successfully reproduced the issue and have identified the fix.

Next Steps
We will start rolling out the fix soon.

INVESTIGATING 21 days ago - at 09/19/2025 07:58AM

We are investigating reports of intermittent errors on Jira Service Management Cloud customers' Organizations page. Once we identify the root cause, we will provide more details.

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