Outage in Jira Service Management

Disappearing 'account' filed for Tempo users

Resolved Minor
September 08, 2025 - Started about 22 hours ago - Lasted about 14 hours
Official incident page

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Outage Details

We are investigating cases of disappearing 'account' while trying to edit it. Account field is Tempo(Vendor) field. We are investigating the case and provide further informations
Components affected
Jira Service Management Jira Service Mangement Web
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 09/09/2025 12:40AM

Our team is now satisfied that the issues relating to these missing fields are now resolved.

MONITORING about 9 hours ago - at 09/08/2025 11:59PM

Our team has identified the root cause of this issue and has now put a fix in place to resolve this issue. We are continuing to monitor the situation and will provide further updates as available.

INVESTIGATING about 16 hours ago - at 09/08/2025 05:22PM

We are continuing to investigate this issue

INVESTIGATING about 21 hours ago - at 09/08/2025 12:46PM

All affected fields originate from Tempo(Vendor), we are consulting it now with them.

INVESTIGATING about 22 hours ago - at 09/08/2025 10:55AM

We are investigating cases of disappearing 'account' while trying to edit it. Account field is Tempo(Vendor) field. We are investigating the case and provide further informations

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